CONSUMER Protection is concerned about a high number of complaints against several Perth tree loppers and has urged homeowners to be cautious.
The agency has received 95 enquiries and 20 complaints in the past 12 months from disgruntled homeowners dissatisfied with the services of some tree loppers.
Commissioner for Consumer Protection Anne Driscoll said the complaints related to property damage, failure to complete the work as agreed and not removing debris.
“Homeowners should ensure that details of the work to be carried out are clearly outlined in writing before a contract is signed and any money is paid,” Ms Driscoll said.
“This includes setting firm dates for completion of the work, detailing exactly what work is to be carried out and how the debris is to be disposed.
“Some tree loppers are dumping the garden refuse on the street verge which, in many cases, violates the regulations of local authorities. There are time limits as to how long the debris can remain on the verge prior to council green waste collection dates.
“Consumers are often disappointed when tree stumps are left in the ground so this issue should be clarified before money changes hands and the work begins.
“Before deciding to engage their services, homeowners should also check whether a tree lopper carries insurance for any damage that may be caused to the property as a result of their operations. We have had cases where tree loppers have denied liability when damage occurs.
“Get more than one quote as prices can vary dramatically. Deposits should be kept to a minimum, if paid at all, and consumers should only pay the full amount when the work has been completed to their complete satisfaction.”
Homeowners who have experienced problems with tree loppers can contact Consumer Protection on 1300 30 40 54 or consumer@ commerce.wa.gov.au